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volunteer_guidebook [2016/11/23 19:49]
wikiadmin
volunteer_guidebook [2017/03/01 10:39]
morganr
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-===== Volunteer Guidebook =====+ 
 +====== Volunteer Guidebook ​======
  
 (as adopted on August 2nd, 2009) (as adopted on August 2nd, 2009)
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 ---- ----
  
-== Admission into the shop ==+=== Admission into the shop ===
   * The shop is open to the general public.   * The shop is open to the general public.
   * Right to Move/La voie libre is a non-racist, non-sexist, queer-friendly and non-discriminatory space.   * Right to Move/La voie libre is a non-racist, non-sexist, queer-friendly and non-discriminatory space.
  
-== Definition of “Member” ==+=== Definition of “Member” ​===
   * Any member of the public who pays the yearly $20 membership fee   * Any member of the public who pays the yearly $20 membership fee
   * Volunteers are also classified as members, and must also pay the yearly membership   * Volunteers are also classified as members, and must also pay the yearly membership
  
-== Rights of Members ==+=== Rights of Members ​===
   * Use the shop during its opening hours    * Use the shop during its opening hours 
   * Buy used or new parts, provided they install the parts on their own bikes in the shop   * Buy used or new parts, provided they install the parts on their own bikes in the shop
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   * Freely use lubricants, tube patches and glue for the purpose of fixing and maintaining their bicycles   * Freely use lubricants, tube patches and glue for the purpose of fixing and maintaining their bicycles
  
-== Responsibilities of Members ==+=== Responsibilities of Members ​===
   * Those wishing to use the shop are asked to first become members.   * Those wishing to use the shop are asked to first become members.
   * Membership costs $20 and, which must be paid in full, in cash, upon registration. We do not accept partial payment   * Membership costs $20 and, which must be paid in full, in cash, upon registration. We do not accept partial payment
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   * Members/​shop users are asked to respect the direction of the volunteers, esp. on such matters as safety, proper use of particular tools, priority access to stands/​space,​ and storage space    * Members/​shop users are asked to respect the direction of the volunteers, esp. on such matters as safety, proper use of particular tools, priority access to stands/​space,​ and storage space 
  
-== Prospective Volunteers ==+=== Prospective Volunteers ​===
  
 Membership in the organization as a volunteer shall be limited to General Members interested in furthering the objectives of RTM/LVL. If someone expresses interest in becoming a volunteer, we ask that they first: Membership in the organization as a volunteer shall be limited to General Members interested in furthering the objectives of RTM/LVL. If someone expresses interest in becoming a volunteer, we ask that they first:
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   * Ask other volunteers to orient him/her on matters not mentioned in the guide   * Ask other volunteers to orient him/her on matters not mentioned in the guide
    
-== Rights of Volunteers ==+=== Rights of Volunteers ​===
   * Each volunteer is allocated $2 each per shift to purchase coffee, or equivalent. This also applies to those who do paid work in the shop  ​   * Each volunteer is allocated $2 each per shift to purchase coffee, or equivalent. This also applies to those who do paid work in the shop  ​
   * Volunteers may accept tips from members, so long as the member makes it clear that it is not a donation to the organization as the whole    * Volunteers may accept tips from members, so long as the member makes it clear that it is not a donation to the organization as the whole 
  
-== Established Volunteers ==+=== Established Volunteers ​===
   * Every new volunteer has a probationary period of three months.   * Every new volunteer has a probationary period of three months.
   * This three month period can be bypassed in certain cases, but only if there is consensus among the other volunteers   * This three month period can be bypassed in certain cases, but only if there is consensus among the other volunteers
   * After three months of regular shifting, and with the approval of other volunteers at a meeting, the new volunteer becomes an established volunteer and has the same privileges as other established volunteers ​   * After three months of regular shifting, and with the approval of other volunteers at a meeting, the new volunteer becomes an established volunteer and has the same privileges as other established volunteers ​
  
-== Privileges of established volunteers ==+=== Privileges of established volunteers ​===
   * May be added to the key list kept at Concordia security and/or attain a key to the cash box and apply to the university to attain a personal key to the front door if there is consensus among the other volunteers, established volunteers   * May be added to the key list kept at Concordia security and/or attain a key to the cash box and apply to the university to attain a personal key to the front door if there is consensus among the other volunteers, established volunteers
   * May use the shop during hours when it is not open to the public ​   * May use the shop during hours when it is not open to the public ​
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   * May store one bicycle and one wheel in the mechanics'​ space, where the rule is one bicycle or wheel per hook   * May store one bicycle and one wheel in the mechanics'​ space, where the rule is one bicycle or wheel per hook
  
-== Responsibilities of Volunteers ==+=== Responsibilities of Volunteers ​===
    
 The duties/​responsibilities of volunteers, individually and severally, taking a shift on a regular basis include, but are not limited to:  The duties/​responsibilities of volunteers, individually and severally, taking a shift on a regular basis include, but are not limited to: 
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   * Representing RTM in person-to-person communications in a reasonable manner.   * Representing RTM in person-to-person communications in a reasonable manner.
    
-== Sales ==+===Sales ​===
   * Only members may purchase bicycles or bike parts,   * Only members may purchase bicycles or bike parts,
   * The base price for a used frame is $25   * The base price for a used frame is $25
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 For used parts, consult shop's price guide. ​ For used parts, consult shop's price guide. ​
  
-== Garbage disposal and recycling ==+=== Garbage disposal and recycling ​===
   * Garbage does not go into the dumpster in the alley, as this dumpster is not maintained by the university, or RTM/​LVL. ​   * Garbage does not go into the dumpster in the alley, as this dumpster is not maintained by the university, or RTM/​LVL. ​
   * Instead, garbage and recycling goes in the basement of the Hall building. ​   * Instead, garbage and recycling goes in the basement of the Hall building. ​
   * All members (especially volunteers) are responsible for the appropriate disposal of garbage and recycling. ​   * All members (especially volunteers) are responsible for the appropriate disposal of garbage and recycling. ​
  
-== Administration of the shop ==+=== Administration of the shop ===
  
   * RTM/LVL is “volunteer-run” ​   * RTM/LVL is “volunteer-run” ​
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   - At a volunteers'​ meeting (preferable):​ For a decision to pass, all volunteers present at the meeting must agree (as per the voting regulations described in RTM/​LVL'​s constitution) on the proposal for it to be passed.   - At a volunteers'​ meeting (preferable):​ For a decision to pass, all volunteers present at the meeting must agree (as per the voting regulations described in RTM/​LVL'​s constitution) on the proposal for it to be passed.
  
-== Relationship between the volunteers and the board ==+===Relationship between the volunteers and the board ===
    
   * RTM/LVL has a board for legal purposes, but the directors do not hold extra “decision-making power” in considering proposals that directly affect the fundamental structure, mandate and image of the organization ​   * RTM/LVL has a board for legal purposes, but the directors do not hold extra “decision-making power” in considering proposals that directly affect the fundamental structure, mandate and image of the organization ​
   * However, if a liability issue is at stake, volunteers must defer to the board, since it is the board that is ultimately liable for what happens at RTM/LVL   * However, if a liability issue is at stake, volunteers must defer to the board, since it is the board that is ultimately liable for what happens at RTM/LVL
  
-== Staff ==+=== Staff ===
   * RTM/LVL can hire staff (such as coordinators) ​   * RTM/LVL can hire staff (such as coordinators) ​
   * Staff are considered employees of RTM/LVL, and are answerable to the volunteers, not vice versa    * Staff are considered employees of RTM/LVL, and are answerable to the volunteers, not vice versa 
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   * Like all major decisions affecting the image and running of RTM/LVL, the decision to hire staff must be made by consensus at a volunteers'​ meeting ​   * Like all major decisions affecting the image and running of RTM/LVL, the decision to hire staff must be made by consensus at a volunteers'​ meeting ​
  
-== In-shop principles: ==+=== In-shop principles: ​===
   * The aim of RTM/LVL is to instruct and empower people to fix their own bicycles themselves.   * The aim of RTM/LVL is to instruct and empower people to fix their own bicycles themselves.
   * Members do all the work on their own bicycles. ​   * Members do all the work on their own bicycles. ​
   * Volunteers should not handle tools for other members, except in order to demonstrate. ​   * Volunteers should not handle tools for other members, except in order to demonstrate. ​
  
-== Safety ==+=== Safety ​===
   * Volunteers must do everything they can to encourage safety in the shop   * Volunteers must do everything they can to encourage safety in the shop
   * Members must wear safety glasses and gloves when appropriate ​   * Members must wear safety glasses and gloves when appropriate ​
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   * If the member is not wearing a helmet, volunteers must encourage him/her to buy one, or take one of the “emergency” used helmets on-hand at the shop    * If the member is not wearing a helmet, volunteers must encourage him/her to buy one, or take one of the “emergency” used helmets on-hand at the shop 
  
-== Volunteer Meetings ==+=== Volunteer Meetings ​===
  
   * Volunteer meetings typically happen on the first weekend of every month, alternating between Saturday and Sunday to accommodate different people’s schedule   * Volunteer meetings typically happen on the first weekend of every month, alternating between Saturday and Sunday to accommodate different people’s schedule
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   * All members (including volunteers) may attend volunteers’ meetings, but only established volunteers can participate in the consensus-based decision process ​   * All members (including volunteers) may attend volunteers’ meetings, but only established volunteers can participate in the consensus-based decision process ​
  
-== Occasional and Subcontracted Work ==+=== Occasional and Subcontracted Work ===
   * Pricing, inventory, trips to supplier, accounting and other major paperwork are paid at a rate of $10/hour   * Pricing, inventory, trips to supplier, accounting and other major paperwork are paid at a rate of $10/hour
   * If a member wishes to be paid for work that doesn'​t meet these criteria, he/she must first present a written proposal at a meeting. If the proposal is passed (by consensus), the volunteer member will be paid    * If a member wishes to be paid for work that doesn'​t meet these criteria, he/she must first present a written proposal at a meeting. If the proposal is passed (by consensus), the volunteer member will be paid 
   * Anyone who does occasional or subcontracted work must invoice RTM/LVL before receiving payment   * Anyone who does occasional or subcontracted work must invoice RTM/LVL before receiving payment
  
-== "No retail"​ policy ==+=== "No retail"​ policy ​===
    
   * Anyone seeking to purchase a bike or frame must first become a member ​   * Anyone seeking to purchase a bike or frame must first become a member ​
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   * No trades or exchanges, either on used or new parts   * No trades or exchanges, either on used or new parts
    
-== Storage Policy ==+=== Storage Policy ​===
   * In the donations room, mechanics'​ space and claimed bicycles room, the rule is “one bicycle per hook.” Bicycles left on the floor will not stay there and may end up in the recycling ​   * In the donations room, mechanics'​ space and claimed bicycles room, the rule is “one bicycle per hook.” Bicycles left on the floor will not stay there and may end up in the recycling ​
   * Only established volunteers may keep bicycles in the mechanics'​ space, which is to be used for active projects, not storage ​   * Only established volunteers may keep bicycles in the mechanics'​ space, which is to be used for active projects, not storage ​
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   * If the owner of the stored bike has still not picked up his/her bike after a reasonable period of time, the bike belongs to RTM/LVL and it is up to individual volunteers to decide what to do with it (sell as fund-raiser for shop, put it in recycling, donate to another organization,​ etc.)    * If the owner of the stored bike has still not picked up his/her bike after a reasonable period of time, the bike belongs to RTM/LVL and it is up to individual volunteers to decide what to do with it (sell as fund-raiser for shop, put it in recycling, donate to another organization,​ etc.) 
  
-== Locking bicycles outside of RTM/LVL ==+=== Locking bicycles outside of RTM/​LVL ​===
   * If there are no available hooks in the “claimed bikes” room, members are asked to lock their bicycles in front of RTM/LVL   * If there are no available hooks in the “claimed bikes” room, members are asked to lock their bicycles in front of RTM/LVL
   * Bicycles cannot be locked to the rails leading down the stairs. Any bicycles locked there will be removed by the university ​   * Bicycles cannot be locked to the rails leading down the stairs. Any bicycles locked there will be removed by the university ​
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   * If a bicycle is blocking the fire escape, volunteers will break the lock and claim the bike, without compensation to the owner    * If a bicycle is blocking the fire escape, volunteers will break the lock and claim the bike, without compensation to the owner 
  
-== Donations ==+=== Donations ​===
   * RTM/LVL accepts donations in the form of bikes, bicycle parts and cash. We cannot accept donations by cheque, credit card or bank card   * RTM/LVL accepts donations in the form of bikes, bicycle parts and cash. We cannot accept donations by cheque, credit card or bank card
   * RTM/LVL welcomes donated bicycles, so long as there is available space, and so long as the bicycles are of reasonable quality ​   * RTM/LVL welcomes donated bicycles, so long as there is available space, and so long as the bicycles are of reasonable quality ​
   * RTM/LVL can issue receipts for cash donations, but these are not tax-deductible receipts, since RTM/LVL is not a charity   * RTM/LVL can issue receipts for cash donations, but these are not tax-deductible receipts, since RTM/LVL is not a charity
  
-== Code of Conduct ==+=== Code of Conduct ​===
   * All volunteers must respect both the Code of Conduct for the shop and the Code of Conduct for the mailing list   * All volunteers must respect both the Code of Conduct for the shop and the Code of Conduct for the mailing list
   * If a volunteer feels another volunteer has violated the Code of Conduct, he/she should first approach that volunteer with their concerns   * If a volunteer feels another volunteer has violated the Code of Conduct, he/she should first approach that volunteer with their concerns
   * If this does not resolve the situation, the concerned volunteer is encouraged to ask other volunteers for support   * If this does not resolve the situation, the concerned volunteer is encouraged to ask other volunteers for support
  
-== Shop Conduct==+=== Shop Conduct===
   - No physical or verbal abuse (e.g., yelling) at another volunteer, or a member, on shift. ​   - No physical or verbal abuse (e.g., yelling) at another volunteer, or a member, on shift. ​
   - No intimidating behaviour, or use of language that is condescending or disrespectful,​ towards another volunteer, or a member.    - No intimidating behaviour, or use of language that is condescending or disrespectful,​ towards another volunteer, or a member. 
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   - Any volunteer or member can call a volunteer on these points.   - Any volunteer or member can call a volunteer on these points.
  
-== Code of Conduct for the Volunteers mailing list ==+=== Code of Conduct for the Volunteers mailing list ===
   - Aim to minimize traffic (e.g., e-mail individuals instead of the list where possible) ​   - Aim to minimize traffic (e.g., e-mail individuals instead of the list where possible) ​
   - No personal attacks, and try to keep comments positive.  Individual (or group) accusations should be brought up at a volunteer'​s meeting.   - No personal attacks, and try to keep comments positive.  Individual (or group) accusations should be brought up at a volunteer'​s meeting.
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   - The subject line should reflect the topic of the message.   - The subject line should reflect the topic of the message.
  
-== Suspension of Volunteers ==+=== Suspension of Volunteers ​===
   * If a volunteer feels another volunteer should be suspended, he/she should state her/his case at a meeting   * If a volunteer feels another volunteer should be suspended, he/she should state her/his case at a meeting
   * If there is consensus within the group, the problematic volunteer will be suspended for an amount of time determined by those present at the meeting ​   * If there is consensus within the group, the problematic volunteer will be suspended for an amount of time determined by those present at the meeting ​
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   * Suspended volunteers who do not follow this procedure, cannot be admitted back into the shop      * Suspended volunteers who do not follow this procedure, cannot be admitted back into the shop   
  
-== Dismissal of Non-Volunteer Members ==+=== Dismissal of Non-Volunteer Members ​===
   * In certain cases, it may be necessary to suspend and/or dismiss members permanently   * In certain cases, it may be necessary to suspend and/or dismiss members permanently
   * These situations will be dealt with in a similar manner as dismissal of volunteers, on a case-by-case basis  ​   * These situations will be dealt with in a similar manner as dismissal of volunteers, on a case-by-case basis  ​
  
volunteer_guidebook.txt · Last modified: 2017/03/01 10:40 by morganr